Frequently Asked Questions

Never use boiling water (212°F / 100°C) as it will scorch the beans and extract bitter flavors. We recommend using water between 200°F and 205°F (93°C - 96°C) for most of our light to medium roasts.

Yes. A blade grinder chops beans unevenly, creating "boulders" (which under-extract) and "fines" (which over-extract and cause bitterness). A burr grinder ensures a uniform particle size, which is the most critical factor for a balanced, delicious cup of coffee.

You choose your favorite flavor profile (or let us curate it for you), select how many bags you want, and set your delivery frequency (every 1, 2, 3, or 4 weeks). We roast to order and ship automatically. Subscribers always save 15% on their beans.

Absolutely. You have total control through your User Dashboard. You can easily skip a shipment, change your delivery date, swap out the coffee you receive, or pause your subscription entirely if you are going out of town.

We roast on Mondays and Thursdays. Orders placed by 8 PM EST the night prior will be included in the next day's roast. We ship out on Tuesdays and Fridays so the coffee has time to safely degas during transit and arrives at peak flavor.

Because coffee is a perishable food item, we cannot accept returns on roasted beans. However, if there is an error with your order or you are unsatisfied with the flavor profile, please email our support team and we will happily make it right with a replacement or credit. Gear can be returned unused within 30 days.